Training

With over 15 years experience in running training courses, I find the most important aspects to ensure success is to make the sessions engaging, interactive and above all, fun!!

The following headings and summaries give a taste of what I feel important to consider and a general  overview of what I can provide.  I am happy to make each course specific to your business and willing to discuss making other individual courses as required.
  • Onboarding

    “Onboarding is an art, each new employee brings with them the potential to achieve and succeed.  To lose the energy of a new hire through poor onboarding is an opportunity lost” – Sarah Wetzel, HR Director at engage BDR


    After the time and resources invested in selecting an ideal candidate, it is imperative that they are welcomed and integrated into your business as quickly and as efficiently as possible.  I can help with all your onboarding requirements from full Company Inductions through to Day 1 Introductions, Welcome Packs and Employee Handbooks


  • Team Member Training

    “The only thing worse than training your employees and having them leave, is not training them and having them stay” – Henry Ford


    The majority of employees are customer facing and as such require the skills, knowledge and confidence to handle the array of situations that confront them on a daily basis.  The example courses below give a solid foundation and structured approach for front line employees to build confidence in their role, enhance their own self development and ultimately contribute to the overall success of your business


    Customer Service

    Complaint Handling

    Handling Difficult Situations

    Time Management

    Stress Management and Mindfulness

    Telephone Techniques

    On The Job Training Programs


  • Management and Leadership Development

    “If your actions inspire others to dream more, learn more, do more and become more, you are a leader” – John Quincy Adams


    Whether your objective is to invest in your future managers or enhance the skills of your existing managers, training is key to ensure your management team if fully invested in the vision and success of the Company.  


    Performance Management

    Foundations of Management

    Appraisal Training

    Interview and Selection

    Train The Trainer

    Leadership Skills

    HR Essentials

    Handling Disciplinary and Grievances


  • Hospitality Specifics

    My experience within the Hospitality industry also allows me to offer operationally focussed training courses to keep your Company delivering exceptional customer service, remaining compliant and vigilant


    Modern Day Slavery

    Responsible Alcohol Retailing

    Food Allergens

    F&B Service Skills

    Basic Food Hygiene


  • Statutory and Accredited

    Simply to assist you in ensuring your company, your customers and your employees are compliant and protected


    Disability Awareness

    Understanding GDPR

    Equality and Diversity

    6th Monthly Fire Training

    Manual Handling

    1 Day Emergency First Aid

    2 Day Refresher First Aid

    3 Day First Aid at Work

    Fire Marshall Training


Contact me